1. Right to cancel.
The Customer may cancel their order, for any reason and at any time, up to fourteen working days after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must inform Heroic Starfish by email.
Sealed items that have been opened cannot be canceled. These include but are not limited to: Lightseekers Starter Packs, Lightseekers Booster Packs, Lightseekers Super Booster Packs, Lightseekers Booster Display Boxes.
Any returns due to canceled orders will be at the customer’s cost.
2. Defective goods.
In the event that an item is defective, faulty or sent in error by Heroic Starfish, the customer should contact Heroic Starfish to arrange the return of the item. Email: [email protected]
Heroic Starfish will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable.
The Customer must return the item/s to Heroic Starfish within 30 days of receipt for faulty, damaged or defective goods to qualify for a refund.
Any returns due to defective goods will be at Heroic Starfish’s cost.
3. Delayed/lost/misrouted orders.
In the event that dispatch is delayed due to Heroic Starfish, the customer may request a full refund at any time up until dispatch of the ordered items.
In the event that an item is delayed/misrouted due to the carrier, Heroic Starfish will not accept any responsibility or dispatch replacement goods until the delivery has been deemed as “lost”.
In the event that goods are deemed as lost, Heroic Starfish will dispatch replacement goods or a full refund at the discretion of the customer.
In the case of a Box Break being deemed as lost, Heroic Starfish will refund the original payment made. No replacement goods will be sent.
4. Data Protection:
Personal details provided by the Customer to Heroic Starfish through this website will only be used for Heroic Starfish. We will not give out data to any third parties.
Unless otherwise specified, all Heroic Starfish coupons will exclude Lightseekers display boxes.
Heroic Starfish reserve the right to refuse any coupon at any time for any reason. Any such refusal of an order will result in a refund within 24 hours.
6. Other Information
Heroic Starfish reserves the right to correct any errors on this website, including description and image. Heroic Starfish reserve the right to refuse or cancel any order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged.
Heroic Starfish reserves the right to decline to supply any individual or company without explanation.
Heroic Starfish reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.
It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Heroic Starfish will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law.
If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.
The failure of Heroic Starfish to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
All transactions conducted through our marketplace are entirely at the risk of the buyer and entirely the responsibility of the seller.
Heroic Starfish accept no responsibility for the actions of the buyer or the seller.
All pre-order information is based on the information received from suppliers.
Heroic Starfish accept no responsibility for incorrect information provided by suppliers.
Should incorrect information result in a price change, Heroic Starfish reserve the right to cancel any orders at which time a full refund will be made.