Orders will be dispatched in 1-3 working days. Please check details below on pre-order dispatches.
Heroic Starfish ship deliveries according to two classes: “small box” and “large box”. Small box deliveries contain single cards, 5 or less boosters, sleeves and/or life tokens. All other items are packaged in large boxes.
Within the UK:
- Heroic Starfish charge £1.99 flat rate shipping.
- Small boxes will be dispatched via Royal Mail first class and after dispatch, should take a futher 1-2 days for delivery. This delivery is untracked.
- Large boxes will be dispatched via myHermes and after dispatch, should take a further 3-4 days for delivery. This delivery is tracked and tracking information can be supplied at your request.
- Orders over £30 will receive an option for free shipping. It is your responsibility to select this option. No refunds will be given in cases where the free shipping option has not been selected.
Outside of the UK:
- Small boxes are charged at £10.00 flat fee.
- Large boxes are charged at £20.00 flat fee.
- All deliveries are sent using Royal Mail track and trace.
No responsibility will be taken by Heroic Starfish for delays with your order due to Royal Mail or myHermes or Customs. If you do not receive your order within the estimated delivery timescales, please contact us immediately and we will chase up your order with the courier. In the case of Royal Mail, it will not be possible to track your order and a refund will be given if it is determined that the delivery has been lost by Royal Mail. In the case of myHermes, every effort will be made to ensure delivery of your parcel. If myHermes determine that the parcel has been lost, a full refund will be given.
Any items ordered at the same time as a pre-order item will be shipped at the same time as the pre-order item. To ensure immediate dispatch of the other items, please order them separately.
Pre-order release dates are based on information provided by suppliers and will be dispatched as early as possible.
Heroic Starfish accept no responsibility for delays in dispatch due to suppliers changing release dates or suppliers not supplying products as expected.